Daniel Illingworth · Tarragona

Reply on time,even when you are busy.

A call you cannot take, a WhatsApp at ten at night, a form on your website: answered within a minute, the job request logged, and no quote left without a follow-up. You stay on the job.

Book a free analysisSee how it works
$157K+saved for clients in a year
210 hof paperwork removed every week
3businesses where it already runs
López Plumbing · WhatsApp
  1. 10:32Missed call. You are on a job.

  2. Hi, this is the assistant at López Plumbing. Everyone is on a job right now. Tell me what is wrong and when would suit you, and I will check the calendar.

    10:32

  3. My water heater broke. Can you come this afternoon?

    10:33
  4. Checking calendars10:33
    • Daniel · on a job until 15:30 · free 16:00
    • Marc · busy all afternoon

  5. There is a slot today at 16:00. The person who can come is on a job right now; I am letting him know so he can confirm as soon as he can. I will write to you here, no need to call anyone else.

    10:33
  6. 10:33Job created · 16:00 held · Daniel notified
  7. 11:05You confirm with one tap from your phone, between two jobs.

  8. Confirmed: Daniel is coming today at 16:00. He will message you when he is on his way.

    11:05
Built with
  • WhatsApp
  • Google Calendar
  • n8n
  • Claude
  • Deepgram
  • Supabase
  • Gemini
  • Python
  • Twenty CRM

In two sentences

01 / 07

A system that answers and follows up for you.

When someone calls, messages you on WhatsApp or fills in the form on your website and you cannot get to it, the system replies within a minute in your name, asks what they need and logs the job request in your calendar. Then it reminds you of every quote still unanswered and writes to customers when their annual service is due.

It is not an app you have to learn, and not a new number. Your phone keeps ringing and you keep talking to the customer. The system only takes care of what goes undone today because you are working.

Today

  1. 10:32The phone rings in the middle of a job. You cannot take it. The customer calls the next name on the list.
  2. 14:10A WhatsApp asking for a quote. You read it, think "later", and later is tomorrow.
  3. 21:45On the sofa, answering messages and moving the day's job requests into the calendar.
  4. FridayThree quotes sent this week. None answered. Nobody chased them.

With the system

  1. 10:32The customer gets a WhatsApp in your name within a minute. They describe the problem and it is logged as a job request, with address and phone number.
  2. 14:10The WhatsApp is answered with the usual questions: what, where, when. You see the full request when you finish.
  3. 21:45Nothing to answer. The day's job requests are already in the calendar.
  4. FridayEvery unanswered quote got a reminder after two days. You only check who replied.

Where the money leaks

02 / 07

Three things that cost you jobs every week.

The same three in every plumber, electrician or renovator I talk to.

0110:32

The phone rings while you are on a job. You cannot take it. By the time you call back, they have found someone else.

one missed call is one job someone else gets
022 h

Every night, an hour or two on the sofa answering WhatsApps, moving job requests into the calendar and writing quotes. Work nobody pays for.

of paperwork every night. How many do you lose?
03×4

The quote went out on Tuesday. Nobody chased it. The customer did not say no: they forgot, and so did you.

unchased quotes a month × what one job is worth

Real case

03 / 07

Businesses with your problem, with real numbers.

Three clients, in Ecuador and the United States, who stopped losing requests and stopped typing. The numbers are theirs, not rounded up.

Two luxury travel agencies

Request routing · 2 agencies · 12 agents

The problem

Two luxury travel agencies in Ecuador, 12 agents in total, received 984 requests a month and nobody knew whose turn each one was. Someone had to check the forms every few minutes, hand them out by hand and wait for the agent to log them. If one was on holiday, requests piled up or went to the wrong person. Customers waited hours.

For you

If there are two or three of you in the van and requests come in on your phone, this is the same thing at a smaller scale: every request is logged and assigned without anyone passing it on by hand, and if one of you is off sick, the system knows.

The solution

01

Every 3 minutes, someone checks the inbox. That someone is the system.

It checks the three places requests come in, gathers them and puts them all in the same format. Nobody has to keep watch.

02

Every request goes to the right person, holidays included

A rotating turn that respects holidays, public holidays and sick leave, managed from a Google Sheet the agency edits itself. If someone is away, the system skips them.

03

The customer record fills itself in

Creates the record, logs the opportunity, assigns it to the agent and notifies them by email. At midnight it resets for the next day.

Results

984requests a month
0manual assignments
3 minreply time
33 ha week recovered
$6,600a year saved
12agents with an even load

Technology

n8n, 52 nodesFlowsly CRMGoogle SheetsGmailCustom Python/JS

Building materials distributor

Calls logged on their own · Miami, Los Angeles, New Jersey

The problem

For every incoming call, someone spent about 10 minutes writing it up: listen to the recording, note who called and what they wanted, work out which ad it came from, create the record and put it in the right place. With hundreds of calls a week, that was over 60 hours of typing every week.

For you

This is what happens with every call you do take: you hang up and the customer record already has the name, the address, the problem and where they came from. You write nothing down after the job.

The solution

01

Knows which ad each call came from

Every advertised phone number is tied to its source (Google, Facebook, search). From day one you know which ad brings work and which does not.

02

Turns the call into text

With a far better transcription than the one their software had. Everything that follows rests on clean text.

03

Pulls out what matters from each call

What the customer wants, how urgent it is and their contact details, with an AI model chosen to keep the cost low.

04

The record creates itself

Creates or updates the customer record with the source, the full transcript, tags, notes and where things stand. Nobody touches anything.

Results

$60K+a year saved
60 ha week recovered
1,000+calls a month
100%logged on their own
0typing errors
✓source known for every call

Technology

DeepgramGemini FlashClaudePythonSupabasen8n, 50 nodes

Home-delivery pharmacy

From the first message to the refill reminder, all followed through

The problem

The pharmacy received 2,400 enquiries a month and everything was written down by hand. Each new patient meant 30 fields to fill in, copying data from one program to another and chasing every prescription transfer by phone. A team of 18 lost hours that belonged to patients.

For you

Refill reminders are your annual boiler or air-conditioning services: the system writes to the customer when it is due, and you only see who said yes.

The solution

01

Every enquiry answered and assigned

Collects enquiries from ads and the website, separates the serious ones and hands them out. Saves 5 minutes per enquiry: 200 hours a month.

02

Sign-up fills itself in

The patient fills in a 30-field form and their record appears in the pharmacy software, synced both ways. The system follows the prescription transfer until it completes. Saves 15-20 minutes per sign-up.

03

Reminders go out on their own

Tracks medication cycles, sends the refill reminder and shows the status of each order. Saves 5-10 minutes per active patient.

Results

$91Ka year saved
117 ha week recovered
2,400enquiries a month
38.5%of enquiries become orders
89.5%transfers completed
$2.63Mhandled by the system

Technology

n8nGHL CRMLiberty Software API3 patient journeys30 custom fields

What gets built

04 / 07

Five pieces. You pick by what hurts.

Each piece works on its own or with the others, and all of them sit on the phone, the WhatsApp and the calendar you already use.

01

Reply within a minute

Missed call, WhatsApp or website form: the customer gets a reply in your name within a minute, says what they need, and the job request lands in your calendar with address and phone number. When you finish, it is all there.

02

Calls logged on their own

The calls you do take are turned into text and the customer record fills in with who they are, what the problem is and how urgent it is. You hang up and write nothing down.

03

Your customers and quotes in one list

One list with every customer, every job request and every quote with its status (pending, sent, accepted), and it fills itself in. Offices call it a CRM. If you already have one, we use yours.

04

Follow-up on quotes and past customers

Every unanswered quote gets a reminder after two days without you having to remember. And last year's customers get a message when their boiler, air-conditioning or installation is due a service.

05

Everything after the job

Appointment confirmed on WhatsApp the day before, a reminder if the customer does not reply, the record kept current and the job closed and ready to invoice. What you do at night today, done in the daytime and on its own.

Not sure where the jobs are slipping away? The free analysis is there to find out.

Book a free analysis

What happens if you book

05 / 07

This is what happens, in this order.

Week 0

Half an hour on the phone

You tell me how job requests reach you today: where they come in, who answers them, what goes undone. We put a number of hours on every step you do by hand.

Week 0

What can be automated, what cannot, and what it costs

You get it in writing: which piece solves your problem, what is not worth it, and a fixed price. No surprises afterwards.

Weeks 1–3

Built on what you already use

Your phone, your WhatsApp, your calendar, your invoicing software if you have one. Your accounts and your logins, not a platform you rent from me.

Handover

It runs on its own and we look at the numbers

We switch it on carefully and after a month compare with where you were: requests answered, quotes chased, hours of paperwork. If you ever stop working with me, everything keeps running.

No middlemen

06 / 07

The person who quotes it is the person who builds it.

Daniel Illingworth builds these systems from Tarragona. Every case on this page he scoped, built and switched on himself, without handing it to another team after the call.

That means you talk to the same person from the free analysis to the day-to-day. If something breaks at two in the morning, the person who wrote it fixes it.

contacto@flowsly.ai

Daniel Illingworth

Straight answers

07 / 07

What to know before you book.

Yes. The system connects to your number and your WhatsApp Business. You keep picking up the phone as always; the system only steps in when you cannot.

No. It uses the number your customers already have, the one on the van and the business cards.

The first message carries your name and tells the truth: that you are on a job and will reply as soon as you can. It asks only what is needed (what, where, when) and does not pretend to be you. The real conversation is still yours.

No. Everything is visible from your phone. If one day you want to look at the customer list calmly, it is in the browser too.

They connect if they have a way to, and almost all of them do. If you write quotes in Excel or PDF, the follow-up works the same: all it needs to know is when you sent it and to whom.

Each piece is quoted as a closed project at a fixed price, after the analysis. You know the price before anything is built. If you want maintenance and adjustments later, they are added separately.

Half an hour on the phone. You tell me how job requests reach you and what goes undone, and I tell you what can be automated, what cannot, and what it would cost. Project or not, you leave with the numbers.

Everything keeps running. It is built in your accounts, with your logins, and does not depend on me to keep answering.

Tell me how job requests reach you today. I will tell you what can be automated and what it costs.

Half an hour on the phone, free. You leave with a clear answer, with numbers, on whether it pays off.

When you book, your data is processed by Daniel Illingworth Uscocovich (Flowsly AI), not only by Cal.com. Name and email are required to schedule.Privacy policy

or write to me directly atcontacto@flowsly.ai